Quality Management System
Quality Management System (QMS)
Why ISO 9001 ?
Itís taken hardly 20 years for ISO 9001 to succeed over several standards for system control on the world market. In marketing terms it has become the most well known standard and also the most used. Over 1,000,000 certificates have been issued around the world. Whatís behind this success? Probably a certain simplicity and universalness: also its accessibility for medium and small firms, and certainly its applicability for various fields of business in the area of products and services.
Experience and our improvement
Your employeesí approach to the system of control.
After completion of the audit ask a few of your employees for their opinion of how they see the auditorís contribution to their work and also his competence, approach and how easy the questions were to understand. If you wish for the system control in your firm not to be formal, the employees must accept him as useful and support him. Our auditors try in their approach to encourage interest.
The spread of our records.
ISO 9001 requires the keeping of various records for the results of your activities. We consider the best approach is to make as many records as possible because they are absolutely essential for decision-making in control Ė the more the better, but only on the assumption that records do not unduly burden the employees. Start from the principle that the records should be made automatically and unless software helps you with this, definitely try to make use of existing forms and also current practices.
The Audit plan of the first certification audit is built to cover all the requirements of standards and processes. The experienced auditor want to see processes, which in his experience could have the greatest impact on the quality of production. However, the following audits (surveillance) can be more adjusted and planned in cooperation with the customer to cover the area of his focus and needs . The objective of the audit is not to find formal shortcomings, but to help the customer with his improvement process
Our approach to the selected elements of the standard
5.3. Quality policy.
This is a part of the firmís strategic vision. Leading the defined policies of quality declares its future trend and view on the needs of clients and their solutions. During the audit we evaluate the policy of quality on the one hand of whether it is consistent to the general strategy of the firm, and whether it isnít formed perfunctorily or incomprehensibly. On the other hand we judge its objectivity for the firmís possibilities.
7.2.2 Review of requirements related to the product.
From experience we know that the clientís most frequent complaint, misunderstanding or disappointment arises from an insufficient ascertainment of his requirements. The solution is a clear and understandable declaration of the parameters of your products, the conditions of their use or existence in the offer (catalogue, internet, package). The solution is a detailed assessment of the clientís needs and his purpose for needing your product or service. During the audit we concentrate on progress and also the experience of the employees for the review of the requirements.
7.5.3 Identification and traceability.
It isnít necessary to identify individual parts or products if it is proved that the method of their technological cultivation guarantees their irreplacability. Despite this we require the introduction of a certain method of identification or record-keeping because during a dispute, claim or simple analysis we need to know which particular product we are talking about.
8.2.3 Measurement and monitoring of processes.
Possibly this is the least popular element. Bear in mind, however, that with its good and informal application we can achieve savings when you will not have to perform several individual measurements.
ISO 9001 and marketing
On the contrary, he marketing must create the requirements for quality management system. It is important how the quality is feeling by the customer. There are many fields where the supplier is sufficient compliance with product standards, but it is necessary to bear in mind that the customer perceives the quality not only as useful characteristics of the product, but also assesses the quality of related services and communication. In many fields of standardized requirements for quality standards do not exist or is insufficient to respond to modern trends.
Therefore, a key factor is in-house marketing information system that allows management to take the correct strategic decisions on innovation and production processes, for example, only changes to improve quality. Audits focus on processes of marketing, evaluation of their effectiveness and efficiency, integration with quality management system and in particular the care of the customer. In the case of small businesses do not have to create specialized marketing processes, it is sufficient to introduce the company a way of thinking, focusing on the customer and improve internal communication. Good quality management system is one that can adapt flexibly to the requirements of marketing.
What you will get passing the certification?
What you will get passing the certification? If Leaving aside the primary objective of the customer to obtain the certificate, and our obligation to assess compliance with standard. We realize that the audit takes a considerable amount of time of large number of busy workers and executives. Therefore, we try to client to compensate the time loss during the audit by added value. Our auditors focus on the essential things and finding opportunities for improvements. From this point of view, we nominate our auditors regard to their skills, communication skills and analytical thinking in particular.
Content of other rules.
We respect the established practice in the firm; the scope of management documentation must respect the internal needs. Nevertheless, based on experience, that too detailed a wide range of documentation leads to the fact that not enough staff to get familiarized with the whole range. In present flexible market requirements the company management will not be able to carry out continuous changes in the documentation. If you have qualified and experienced staff, you do not to create extensive descriptions of their activities. Effective way is the practical training, software and automated solutions.