Qualitätsmanagementsystem (QMS)

Quality Management System (QMS)

Warum ISO 9001?

Es dauerte knapp 20 Jahre und unter mehreren Standards für das Managementsystem setzte sich weltweit die ISO 9001 durch. Sie wird die aus Marketingsicht bekannteste Norm und auch die am meisten angewendete. Weltweit wurden über 1 000 000 Zertifikate ausgestellt. Was steht hinter diesem Erfolg? Wahrscheinlich eine gewisse Einfachheit und Universalität wie auch deren Erschwinglichkeit für mittlere und kleine Unternehmen. Sicherlich auch ihre Anwendbarkeit für verschiedene Unternehmensbereiche im Rahmen der Fertigung wie auch von Dienstleistungen.

Experience and our improvement

Einstellung Ihrer Mitarbeiter zum Managementsystem:

Fragen Sie nach Abschluss des Audits einige Mitarbeiter nach ihrer Meinung, wie sie den Beitrag des Auditors für ihre Arbeit und auch dessen Kompetenz, den Ansatz und die Verständlichkeit der Fragen sehen. Wenn Sie wollen, dass das Managementsystem in Ihrem Unternehmen nicht formal ist, müssen es die Mitarbeiter als nutzbringend annehmen und es unterstützen. Unsere Auditoren sind bestrebt, dieses Interesse mit ihrer Herangehensweise zu wecken.

Umfang der Aufzeichnungen:

Die Norm ISO 9001 verlangt, über die Ergebnisse Ihrer Tätigkeit verschiedene Aufzeichnungen zu führen. Für den besten Ansatz halten wir, so viele Aufzeichnungen wie möglich anzufertigen, da sie für Entscheidungen im Management äußerst wichtig sind – je mehr, umso besser, aber dies nur unter der Voraussetzung, dass Sie mit den Aufzeichnungen Ihre Mitarbeiter nicht extrem belasten. Gehen Sie von dem Grundsatz aus, dass Aufzeichnungen automatisch gemacht werden sollten, und wenn Ihnen dabei keine Software hilft, versuchen Sie, vorhandene Formulare und auch gegenwärtige Gewohnheiten zu nutzen.

Anforderungen der Norm und Ihre Gewohnheiten:

Wenn Ihr Unternehmen technologische Verfahren anwendet, die Ihnen einen Vorsprung vor der Konkurrenz oder eine deutliche Kosteneinsparung garantieren, ändern Sie diese nicht. Keine „Anforderung der Norm” kann revolutionär das ändern, was gut funktioniert. Unsere Auditoren konzentrieren sich auf jene Bereiche, wo die Ergebnisse nicht Ihren eigenen Vorstellungen entsprechen, und insbesondere auf die Anforderungen der Kunden.

Our approach to the selected elements of the standard

5.3. Quality policy.

This is a part of the firm’s strategic vision. Leading the defined policies of quality declares its future trend and view on the needs of clients and their solutions. During the audit we evaluate the policy of quality on the one hand of whether it is consistent to the general strategy of the firm, and whether it isn’t formed perfunctorily or incomprehensibly. On the other hand we judge its objectivity for the firm’s possibilities

7.2.2 Review of requirements related to the product.

From experience we know that the client’s most frequent complaint, misunderstanding or disappointment arises from an insufficient ascertainment of his requirements. The solution is a clear and understandable declaration of the parameters of your products, the conditions of their use or existence in the offer (catalogue, internet, package). The solution is a detailed assessment of the client’s needs and his purpose for needing your product or service. During the audit we concentrate on progress and also the experience of the employees for the review of the requirements.

7.5.3 Identification and traceability.

It isn’t necessary to identify individual parts or products if it is proved that the method of their technological cultivation guarantees their irreplacability. Despite this we require the introduction of a certain method of identification or record-keeping because during a dispute, claim or simple analysis we need to know which particular product we are talking about.

8.2.3 Measurement and monitoring of processes.

Possibly this is the least popular element. Bear in mind, however, that with its good and informal application we can achieve savings when you will not have to perform several individual measurements.

ISO 9001 and marketing

Will the quality management system help marketing?

On the contrary, he marketing must create the requirements for quality management system. It is important how the quality is feeling by the customer. There are many fields where the supplier is sufficient compliance with product standards, but it is necessary to bear in mind that the customer perceives the quality not only as useful characteristics of the product, but also assesses the quality of related services and communication. In many fields of standardized requirements for quality standards do not exist or is insufficient to respond to modern trends.

Therefore, a key factor is in-house marketing information system that allows management to take the correct strategic decisions on innovation and production processes, for example, only changes to improve quality. Audits focus on processes of marketing, evaluation of their effectiveness and efficiency, integration with quality management system and in particular the care of the customer. In the case of small businesses do not have to create specialized marketing processes, it is sufficient to introduce the company a way of thinking, focusing on the customer and improve internal communication. Good quality management system is one that can adapt flexibly to the requirements of marketing.

What you will get passing the certification?

What you will get passing the certification? If Leaving aside the primary objective of the customer to obtain the certificate, and our obligation to assess compliance with standard. We realize that the audit takes a considerable amount of time of large number of busy workers and executives. Therefore, we try to client to compensate the time loss during the audit by added value. Our auditors focus on the essential things and finding opportunities for improvements. From this point of view, we nominate our auditors regard to their skills, communication skills and analytical thinking in particular.

Content of other rules.

Content of other rules. We respect the established practice in the firm; the scope of management documentation must respect the internal needs. Nevertheless, based on experience, that too detailed a wide range of documentation leads to the fact that not enough staff to get familiarized with the whole range. In present flexible market requirements the company management will not be able to carry out continuous changes in the documentation. If you have qualified and experienced staff, you do not to create extensive descriptions of their activities. Effective way is the practical training, software and automated solutions.

Quality Manual

To write and put together a handbook of quality and guidelines is tedious work. It would be preferable to devote the time and resources of the company to the continuous improvement of system control according to ISO 9001, the creation of conceptual solutions and courses for your personnel, rather than for them to be weighed down with the improvement to the text of the semantic language of the manual – we quote the words of one of our clients after having changed them to the formal style of English. It really is not purposeful to create a pile of documentation and describe each and every detail. It is serves a purpose to prove the fulfilment of the requirements of ISO 9001 and above all utilise it for effective control and improvement.

Certification process

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