Sistema di Gestione per la Qualità (SGQ)
Sistema di Gestione della Qualità (SGQ)
Perché la norma EN ISO 9001:2008?
Ci sono voluti quasi 20 anni prima che la norma ISO 9001:2008 riuscisse ad imporsi a livello mondiale tra tutti gli altri standard per i sistemi di gestione della qualità. E’ diventata la norma più conosciuta ed anche la più usata. In tutto il mondo sono stati emessi più di 1.000.000 di certificati. Che cosa sta dietro questo successo? Probabilmente la sua semplicità, la sua universalità, la possibilità di essere applicata alle piccole e medie imprese ed inoltre agli svariati settori imprenditoriali, dalla realizzazione di prodotti fino alla prestazione di servizi.
Experience and our improvement
Approccio dei vostri dipendenti al sistema di gestione
Dopo il completamento della verifica chiedete ai vostri dipendenti il loro parere su come le indicazioni del revisore hanno portato miglioramenti al loro modo di lavorare ed anche se ritengono il revisore competente, se il suo approccio è considerato ottimale e qual è la facilità di comprensione delle domande. Se volete che il sistema di gestione applicato nella vostra azienda non sia adottato solo in formalmente, esso deve essere supportato, accolto e considerato dai dipendenti come un sistema utile. I nostri revisori, con il loro approccio, cercano di suscitare l’interesse di tutti i dipendenti.
Our approach to the selected elements of the standard
5.3. Quality policy
This is a part of the firm’s strategic vision. Leading the defined policies of quality declares its future trend and view on the needs of clients and their solutions. During the audit we evaluate the policy of quality on the one hand of whether it is consistent to the general strategy of the firm, and whether it isn’t formed perfunctorily or incomprehensibly. On the other hand we judge its objectivity for the firm’s possibilities
7.2.2 Review of requirements related to the product
From experience we know that the client’s most frequent complaint, misunderstanding or disappointment arises from an insufficient ascertainment of his requirements. The solution is a clear and understandable declaration of the parameters of your products, the conditions of their use or existence in the offer (catalogue, internet, package). The solution is a detailed assessment of the client’s needs and his purpose for needing your product or service. During the audit we concentrate on progress and also the experience of the employees for the review of the requirements.
7.5.3 Identification and traceability
It isn’t necessary to identify individual parts or products if it is proved that the method of their technological cultivation guarantees their irreplacability. Despite this we require the introduction of a certain method of identification or record-keeping because during a dispute, claim or simple analysis we need to know which particular product we are talking about.
8.2.3 Measurement and monitoring of processes
Possibly this is the least popular element. Bear in mind, however, that with its good and informal application we can achieve savings when you will not have to perform several individual measurements.
ISO 9001 and marketing
Will the quality management system help marketing?
On the contrary, he marketing must create the requirements for quality management system. It is important how the quality is feeling by the customer. There are many fields where the supplier is sufficient compliance with product standards, but it is necessary to bear in mind that the customer perceives the quality not only as useful characteristics of the product, but also assesses the quality of related services and communication. In many fields of standardized requirements for quality standards do not exist or is insufficient to respond to modern trends.
Therefore, a key factor is in-house marketing information system that allows management to take the correct strategic decisions on innovation and production processes, for example, only changes to improve quality. Audits focus on processes of marketing, evaluation of their effectiveness and efficiency, integration with quality management system and in particular the care of the customer. In the case of small businesses do not have to create specialized marketing processes, it is sufficient to introduce the company a way of thinking, focusing on the customer and improve internal communication. Good quality management system is one that can adapt flexibly to the requirements of marketing.
What you will get passing the certification?
What you will get passing the certification? If Leaving aside the primary objective of the customer to obtain the certificate, and our obligation to assess compliance with standard. We realize that the audit takes a considerable amount of time of large number of busy workers and executives. Therefore, we try to client to compensate the time loss during the audit by added value. Our auditors focus on the essential things and finding opportunities for improvements. From this point of view, we nominate our auditors regard to their skills, communication skills and analytical thinking in particular.
Content of other rules
Content of other rules. We respect the established practice in the firm; the scope of management documentation must respect the internal needs. Nevertheless, based on experience, that too detailed a wide range of documentation leads to the fact that not enough staff to get familiarized with the whole range. In present flexible market requirements the company management will not be able to carry out continuous changes in the documentation. If you have qualified and experienced staff, you do not to create extensive descriptions of their activities. Effective way is the practical training, software and automated solutions.
To write and put together a handbook of quality and guidelines is tedious work. It would be preferable to devote the time and resources of the company to the continuous improvement of system control according to ISO 9001, the creation of conceptual solutions and courses for your personnel, rather than for them to be weighed down with the improvement to the text of the semantic language of the manual – we quote the words of one of our clients after having changed them to the formal style of English. It really is not purposeful to create a pile of documentation and describe each and every detail. It is serves a purpose to prove the fulfilment of the requirements of ISO 9001 and above all utilise it for effective control and improvement.